Terms of Service

Agreement to Terms

By accessing this website, requesting a quote, or engaging NCT Support for services, you agree to these Terms of Service. If you do not agree, please do not use the site or our services.

Services

NCT Support provides managed IT, network cabling, Wi-Fi, VoIP, CCTV, access control, audio/visual, and related support services for commercial facilities.

On-site work is delivered directly by NCT Support in the Charlotte metro area. In Miami, FL and Lansing, MI, on-site work is delivered by vetted local partners, coordinated from Belmont, NC. Remote support is provided where appropriate. NCT Support remains a single Belmont, NC based company across all markets.

Specific scope, deliverables, and schedule for any engagement are defined in a written quote or service agreement.

Appointments & Scheduling

Site assessments, installations, and service visits are scheduled by mutual agreement. We ask for reasonable notice of cancellation or rescheduling so crews and materials can be reallocated. Site access, power, and safe working conditions are the client's responsibility.

SMS / Text Messaging Terms

Program description: NCT Support may send SMS/text messages related to your service requests and account.

Use cases: appointment scheduling and reminders, technician arrival notifications, service and support updates, quote follow-up, and account or billing notices.

Message frequency: message frequency varies based on your service activity.

Costs: message and data rates may apply. NCT Support does not charge for text messages; your mobile carrier's standard rates apply.

Opt out: reply STOP to any message to stop receiving text messages. You will receive a single confirmation message and no further texts.

Help: reply HELP for assistance, or call (980) 494-3560.

Consent is not a condition of purchase: you are not required to agree to receive text messages in order to purchase any goods or services from NCT Support.

Carrier liability: mobile carriers are not liable for delayed or undelivered messages.

Age requirement: you must be 18 years of age or older to consent to receive text messages from NCT Support.

Privacy: mobile information will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Information is used only to deliver the messaging and services described above.

Pricing & Payment

Our standard break-fix service rate is $200 per hour. Flat-rate managed IT plans typically run $99–$199 per user per month depending on environment. Project pricing is provided in writing before work begins. Payment is due upon completion of services unless otherwise agreed in writing.

Limitation of Liability

To the maximum extent permitted by law, NCT Support is not liable for indirect, incidental, or consequential damages arising from the use of our services or this website. Our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Gaston County, North Carolina.

Changes to Terms

NCT Support may update these Terms from time to time. Continued use of the site or our services after changes are posted constitutes acceptance of the updated Terms.

Support Contact

Questions about these Terms? Contact NCT Support at (980) 494-3560 or info@nctsupport.com.

208 Glenway St, Suite 112, Belmont, NC 28012